• Typ ofertyPraca stała
  • Pensja: nie podano
  • Firma: HRO Digital
  • Kontakt: Milena
  • Telefon: 721 333 340
  • Język obcy: angielski
  • Doświadczenie: Minimum 4 lata


  • Miejscowość: Kraków
  • Region: małopolskie
  • Państwo: Polska

Delivery Manager is responsible for delivery activities across the Global Digital Loyalty programme area within client's Message Led Experiences team. Great offer from one of the biggest banks in Cracow.

Message Led Experience team focuses on delivering experiences that provide personal and relevant communication and interactions on customer’s channel of choice. The programme covers both web and mobile channel deliveries, API integration with 3rd party vendor platforms, and integration of internal customer and transaction data.




  • Help develop and manage a range of channel and platform channels and experiences to enhance our digital loyalty (rewards and offers) capabilities globally based on a services based architecture
  • Delivering highly integrated projects within complex environments and  driving delivery across a large number of diverse stakeholders
  • Managing both financial and resource actuals and forecasting across the project, providing regular finance updates to project stakeholders and ensuring visibility is maintained, and projects are running within budget
  • Assist the team with business analysis tasks such as the analysis of complex business processes, and translating those into functional and non-functional requirements and then developing these into agile development stories
  • Potfolio management (provide co-ordinated leadership ensuring that the balance between delivery time, delivery cost, quality assurance and benefit yield are optimised; proactively identify threats to product delivery and programme wide risks, escalating to Delivery Lead and key stakeholders and instigating recovery action to assure project delivery; manage C level business, IT and digital stakeholders as well as key vendors/partners to ensure effective communications and timely escalations)
  • Governance (design and execute routines to ensure governance of the project and provide regular updates to management and key stakeholders; ensure robust risk and issue management across the portfolio)
  • Leadership (provide leadership to the cross functional teams across the project; demonstrate leadership to the team and stakeholders by bringing together the project teams, coach and advise team members to ensure growth/development)


Knowledge & Experience / Qualifications


  • 5+ years’ experience in project management/programme management/delivery roles
  • 2+ years’ experience in agile methodologies
  • 2+ years’ experience in business or digital analysis


  • Experience of delivery in complex environments on a global scale (i.e. across time zones & geographies and with remote teams in for example London, Poland & India)
  • Proven track record of IT delivery using Agile and/or DevOps methodology within a Digital environment
  • Prior experience of working with Mobile or Digital technologies (nice to have)
  • Highly motivated, ‘hands on’, self-starter, able to work independently, under pressure and proactively in a fast paced environment with multiple deadlines
  • Strong experience of Agile software delivery
  • Experience of managing multi-million dollar IT projects
  • Experience of day to day management of technical delivery teams
  • Experience in business or digital analysis tasks / roles
  • Knowledge and prior experience with Adobe Experience Manager  (AEM) or other enterprise level content management systems would be beneficial


We offer:


  •  Stable job in professional team
  •  Competitive salary
  •  Interesting path of career in an international organization
  •  Consistent scope of responsibilities
  •  Private health care, employees' benefits
  •  An unique challenge to work with comprehensive IT platforms and technologies
  •  Ability to work from home (2-3 days per week) and flexible working hours
  •  Parking few minutes away from the office
  •  Relax room (with massage chairs and area for yoga/stretch)
  •  Casual dress code

HRO Digital is an international company providing recruitment support within #Fintech, #Finance and #Banking market in EMEA. We connect the most innovative organizations with the best people in the market.
We conduct systematic market research, which allows our Digital Teams to be a step ahead of the competition.
Wysłanie CV do pracodawcy jest jednoznacze ze zgodą na przetwarzanie danych osobowych:
"Wyrażam zgodę na przetwarzanie moich danych osobowych dla potrzeb rekrutacji, zgodnie z ustaw z dnia 29.08.1997 r. o ochronie danych osobowych (Dz. U. 2002 r. nr 101, poz. 926, ze zm.)"