• Typ ofertyPraca zdalna
  • Pensja: nie podano
  • Firma: IMMOQEE Sp. z o.o.
  • Kontakt: Immoqee
  • Telefon:
  • Język obcy: angielski
  • Doświadczenie: Minimum 2 lata


  • Miejscowość: Warszawa
  • Region: mazowieckie
  • Państwo: Polska

Immoqee Sp. z o.o., based in Warsaw, has been in business since 2014. Our goal is to support the sales and customer service processes of our contractors, with whom we build lasting and long-term relationships. We provide comprehensive support services for HR, recruitment and training processes in this area. We are looking for candidates for a project implemented for our partner: SAMSUNG SDS - one of the most admired and innovative brands in the world. SAMSUNG SDS inspires and empowers a digital revolution with their cutting edge technologies and always strives for excellence.


  • Be the point of contact for European subsidiaries, their BPO’s and contact centres
  • Monitor network performance and utilisation via system portals
  • Monitor Telephony services via system portals
  • Monitor IVR services, conduct changes within scope, as required
  • Verify 3rd party vendor monthly invoicing
  • Issue customer based monthly invoicing
  • Support SR (service request) ticket system
  • Support Telecommunications Manager as required
  • Support project management and change management activities from preparing SoW’s through to coordination of changes and roll out, as required
  • Identify risks and recommend plan for contingencies
  • Incident management, track and resolves risks, issues, escalations and action items throughout operational management
  •  Manage issues related to business professionally and promptly.
  • Work with product management in IT Innovation Business Team and SDS HQ to define product and service offerings that meet customers’ needs



·         Ability to organize operational work effectively, juggle competing demands/changes

·         Detail-oriented with strong organizational and communication skills

·         Proactive, independent, responsible attitude

·         Strong relationship building skills

·         Excellent written and verbal communication skills

·         Understanding of Amazon Connect administration and configuration

·         Understanding Cloud telephony

·         Understanding of Call Detail Records (CDR) & telco billing

·         3+ years’ experience in a Service Desk / Operational role

·         2+ years’ experience working with 3rd party vendors and SLA’s

·         Demonstrated experience of telephony and/or network experience is essential

·         Risk and issue management



·         Knowledge of Samsung processes in all business areas such as Sales, Marketing, Logistics and Customer Services

·         Global or European experience an advantage 


  • Bachelor's/Master degree in related field or equivalent demonstrable experience


  • Ability to work in a hybrid or remote system
  • Contract with employee benefits package
  • Private medical care
  • MuliSport card
  • Group insurance
  • Work in a good atmosphere in a close-knit and ambitious team
  • Ongoing support from supervisors and teammates.
  • Opportunities for growth, clear career path
please apply via: https://ct301b.raton24.pl/pl/kariera

Wysłanie CV do pracodawcy jest jednoznacze ze zgodą na przetwarzanie danych osobowych:
"Wyrażam zgodę na przetwarzanie moich danych osobowych dla potrzeb rekrutacji, zgodnie z ustaw z dnia 29.08.1997 r. o ochronie danych osobowych (Dz. U. 2002 r. nr 101, poz. 926, ze zm.)"