OBSŁUGA KLIENTA Z JĘZYKIEM NIEMIECKIM KRAKÓW

Zapraszamy Cię do dołączenia do międzynarodowego zespołu SHELL Polska w Krakowie! Jeżeli dopiero zbierasz doświadczenie zawodowe, a znasz język niemiecki (B2/C1) & język angielski (B1/B2), buduj z nami swoją ścieżkę karieryw modelu pracy hybrydowej! Aktualnie poszukujemy kandydatek/ów na stanowisko:

 CUSTOMER SUCCESS SPECIALIST SHELL

 What do we offer?

• Employment contract, czyli umowa o pracę
• Hybrid working model (2-3 times per week from the office in Kraków)
• Complex medical care and individual life insurance
• Non-monetary benefits (e.g. MultiSport Card, vouchers for cultural and free time activities, 12 sports sections, and many more)
• The energetic atmosphere at work with a multinational team

What are your responsibilities?

• Be the first point of contact for Customers
• Resolve Customer requests received via all mediums (phone, email, fax) according to agreed service levels and service standards
• Provide assistance to customers in self-service mediums and assist the customer to complete transactions
• Record and follow up on all customer contacts in customer-facing systems

What are key requirements needed?

• Very good German B2/C1 and good English B2
• Excellent communication skills
• Continuous improvement mindset
• Good working knowledge of MS Office tools and Outlook
• Experience in using one of the major ERP systems (e.g. SUN/ SAP) will be an advantage

From SHELL "Our German-speaking team is a very proactive group that believes working together is a key to success. We are willing to do more than only respond to queries. We thrive to work smart not hard, and always look for possibilities to improve/automate our operations processes."