Looking for a HERO:

Customer Success Manager

Remote

PL & ENG

You’re the Hero, you’re in control!

Mission: To grow healthy, long-term relationships with our customers — ensuring they extract maximum value from their investment, year after year.

You are not a reactive support manager. You are a portfolio owner.

You manage the full lifecycle of our annual accounts through a systematized, rhythmic set of proactive activities. You don’t wait for a renewal date to arrive — you drive continuous satisfaction by executing a steady cycle of account health monitoring, usage reviews, and strategic touchpoints. Your calendar is built around cadences, not chaos.

You are the driving force that prevents the “competence gap” from ever becoming a reason for churn. When a client struggles with a lack of understanding or adoption, you are the one who identifies the friction early and brings in the right expertise to solve it — before the client even knows they need it.

You are the essential bridge between our delivery team and the client. You have the intuition to recognize when a customer needs more than just a subscription — whether it’s a strategic cultural shift or deep technical consulting — and you make that connection happen.

Your excellent interpersonal skills are matched by your commercial maturity. Clients trust you because you are warm yet firm, data-driven yet human, and fully invested in their long-term success.

You are comfortable talking about ROI, renewal risk, and expansion, with clarity and care.

Additionally, you speak both English (B2/C1) and Polish fluently.

Definitely, we’ll be EXTREMELY fortunate to work together as a team!

Us: looking for the Hero

Remote Sensei was founded on the belief that people with workplace freedom are fundamentally happier and more conscious than those who are stuck in the office.

Today RS is actively developing a framework to form or reform a company into a distributed, but unified organism, with the ultimate goal of broadening the perspective of the world, self-realization of an individual, and achieving life/work balance.

Remote Sensei is a mix of passionate individuals committed to improving how people work, not only remotely.

We believe that learning down-to-earth skills and spiritual development is equally important to succeed as a manager and a human being.

We teach what we believe and live by those rules.

Each team member (you too!) has a huge opportunity to make a significant impact. Together, as a distributed and connected team, we support each other in every area to achieve it.

What we offer to our clients

At Remote Sensei, we provide our clients with two complementary value streams:

Asana licenses

Consulting services

As an official Asana Solution Partner (Golden Tier), we support organizations worldwide in managing their annual subscriptions — selling new licenses, upgrading plans, expanding seats, and delivering specialized add-ons like AI enablement and data residency solutions.

Alongside licenses, we provide expert consulting services focused on Asana adoption and broader work culture improvement: workshops, process optimization and migration projects, full-scale implementations, and subscription-based coaching models.

Through this combined offering, we deliver not just tools — but the mindset and systems that help companies thrive.

The Job: what'll be your responsibility

As a dependable, proactive, and commercially mature CSM, you will:

Guide clients through onboarding and a successful initial launch

Accompany customers throughout the entire lifecycle, ensuring Asana is used to its full potential

Drive portfolio growth through expansion opportunities and high-value renewals (NRR)

Proactively manage seats and guest access to align with each client's setup

Identify and address "silent churn" risks before they become visible

Streamline the renewal process with clear forecasts, tailored offers, and timely execution

Own long-term partnerships with strategic accounts, ensuring our clients see us as a partner — not just a vendor

Serve as the primary Asana Subject Matter Expert (SME), translating complex features into high-impact business solutions

Identify when a client needs high-level consulting and connect them with our delivery team

Coordinate directly with Asana Account Executives (AEs) to align on goals for large strategic accounts

Identify expansion opportunities: license upsells, upgrades, and custom integrations

Consistently monitor average account health across the portfolio

Maintain accurate Book of Business and Customer Trackers

Transform routine check-ins into high-impact Strategic Business Reviews (QBRs) focused on ROI, benchmarking, and long-term roadmaps

Review and distribute AI-crafted newsletters on new Asana features to the client base

Help maintain the Edu Wiki and public-facing resources

Requirements

Proven experience in customer success, account management, or consulting — ideally in a SaaS or digital transformation environment

Relationship architect: proven ability to build strong alliances and maintain high-level stakeholder relationships

Financial & data literacy: comfortable interpreting usage data (DAU/MAU) and financial metrics (NRR, GRR, LTV) to diagnose account health

Technical savvy: deep understanding of Asana's capabilities (including Enterprise features) and ability to guide clients through activations

High psychological flexibility: ability to switch between strategic relationship building and operational tasks without losing momentum

Proactive ownership: you don't wait for signals. You move before the problem has a name.

Communication mastery: structured, warm, and business-oriented — fluent in both Polish and English

Data-driven management: comfortable collecting and processing data on renewals, cancellations, and upsells

Outcome orientation: personal responsibility for the success, expansion, and retention of every account in your portfolio

Growth mindset: continuously improve through feedback

Fully functioning remote setup:

space for video conferencing

stable internet

It’s a dynamic role with things changing daily and weekly.

To be successful, you need to think quickly 🧠, move fast 💨, and love change 💪.

Tools we use

Asana

Slack

Slite

Google Workspace

Fireflies

Miro

Calendly

AI solutions

Where will this opportunity take you?

We seek someone for the long game — someone who wants to grow with the company.

Just as we go all-in to help our clients unlock their highest levels of mindset and spiritual development, we take the same approach with the people we work with every day.

Our culture is built for longevity and evolution. We believe in long-term collaborations where roles are not fixed boxes but evolving paths. As you gain experience, you’ll be encouraged to take on new challenges, launch initiatives, and increase the impact we make together.

At the same time, we know greatness is only sustainable with balance. That’s why we run initiatives that allow life and work to flow together — no strict hours, a fully remote environment, a free holiday policy, and clear rhythms for communication and deep work.

The CSM role at Remote Sensei is not a support function. It is a strategic ownership role — with real commercial impact, real autonomy, and a real opportunity to build your portfolio like a mini-GM.

This way, together, we walk on the path to greatness.

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