What we offer

Salary: 15 000 - 20 000 PLN net on B2B - depending on your experience

Remote first approach

A platform that’s scaling fast, where your input shapes the roadmap

An international, partner-heavy context that sharpens your stakeholder game fast

Job requirements

• 3+ years in customer success, account or partner management in a B2B platform, SaaS or logistics-tech environment – you’ve been accountable for the results, not just for the relationship.
• You’ve moved a KPI – you can name the baseline, what you did, and where the number ended up.
• You’re hands-on with data: Looker, Mixpanel or SQL/BigQuery don’t scare you, and you can turn a dashboard into a story a carrier actually acts on.
• You’ve worked with technical products and integrations – enough to stay credible with engineers and product managers, and to spot when an “integration hiccup” is really a platform issue.
• You run business reviews and management reports that people read – and you follow up until the action is closed.
• Fluent English and German at B2 level or higher.

Nice to have

• Background in parcel delivery or last-mile logistics.
• Experience with lockers, PUDO networks or carrier integrations.

Responsibilities

• Act as the primary contact for integrated carriers across markets, from onboarding to steady-state growth.
• Own adoption and performance KPIs per carrier – APM utilisation, integration health – and drive measurable improvement.
• Surface carrier blockers early and bring in the right internal teams to resolve them.
• Turn carrier requirements into prioritised roadmap input – and push back where the gap is local, not platform.
• Transfer insights and best practices between carriers and markets.
• Own the monthly reporting cadence: one consolidated report for group management, plus per-carrier reports.
• Use platform and operational data (Looker, BigQuery, Mixpanel) to generate insights carriers act on.
• Run a structured engagement rhythm per carrier – monthly reviews, quarterly deep-dives – with tracked actions.
• Identify growth opportunities per market and build the case for them.

Our recruitment process

• Call with People Team (~1h): to learn more about Appunite, make sure we have an initial match.
• Competency test: a task you complete on your own time.
• Interview with our Client Success team (1.5h): with our Account Success Manager and Head of Product & Client Success, to walk through one or two carrier use cases similar to those you’ll face in this role.
• Short meeting with the client (1h): to make sure you fit into the team.