Senior Fraud Investigator, Prevent

🚀 Jesteśmy na misji, aby pieniądze działały dla każdego.

📍UK Remote | 💰£31,100 - £39,350 + Incentive awards tied to your performance + Benefits✨

Shift pattern: 37.5 hours per week - Monday to Friday 9am to 6pm, working 1 in 5 weekends and 1 week of 11:30am - 8pm every 4 weeks. Start date - Monday 18th Jan 2027

⭐ About our Financial Crime & Fraud Team

Our Mission in the Financial Crime & Fraud Collective is to earn and keep our customers’ trust, support Monzo’s safe growth, and contribute to building a safer society.

🔑 You’ll play a key role by...

As a Senior Fraud Investigator, you will be part of the Prevent pillar which provides vital intervention and education to Monzo customers who are experiencing potential active fraud attempts on their funds across two main channels: Authorised card payment fraud, Authorised faster payment fraud.

Your day to day

• Gathering evidence from flagged transaction data
• Use of Monzo’s values to investigate the nature of suspicious transactions with empathy and attention to detail.
• Independently making decisions on cases and releasing or blocking flagged transactions up to a case value of £59,999.00.
• Triaging cases with a value of more than £59,999.00 for upwards escalation
• Providing advice and support to victims of fraud on how they can protect themselves in the future.

🤩 We’d love to hear from you if…

• A strong understanding of regulatory requirements in fraud and/or financial crime
• A strong knowledge of cryptocurrency and how this is used in fraud typologies
• Excellent English written & verbal communication skills and experience speaking to victims of potential fraud

🙌 What’s in it for you

💰 £31,100 - £39,350 ➕ Incentive Awards tied to your performance

📚 £1,000 learning budget each year

🏡 We will set you up to work from home; all employees are given MacBooks and for fully remote workers we will provide extra support for your work-from-home setup.